Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry http://business.kaist.ac.kr/re_center/fulltext/2006/2006-035.pdf
A churn model of scientific knowledge value: Internet researchers as a knowledge value collective
http://www.cspo.org/rvm/publications/pubs_docs/ResearchPolicy_Churn.pdf
Separating Financial From Commercial Customer Churn: A Modeling Step Towards Resolving The Conflict Between The Sales And Credit Department
http://www.feb.ugent.be/nl/Ondz/wp/Papers/wp_07_476.pdf
Subscriber churn in the Australian ISP market
http://mpra.ub.uni-muenchen.de/11450/1/1999_Subscriber_Churn_in_the_Australian_ISP_Market.pdf
The Effects of Customer Satisfaction,Relationship Commitment Dimensions, and Triggers on Customer Retention
http://www.ihroos.fi/rapporter/Trigger%20effect%20compared%20with%20satisfaction%20and%20commitment.PDF
Bagging And Boosting Classification Trees To Predict Churn
http://www.econ.kuleuven.ac.be/public/ndbae06/PDF-FILES/churn.pdf
